Terms & Conditions

1. Acceptance of Terms

By registering for, accessing, or using any service provided by Maulihoster ("we," "us," "our"), you ("Customer," "you," "your") agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our services.

These terms apply to all Maulihoster services including, but not limited to: Shared Hosting, Reseller Hosting, Master Reseller Hosting, VPS Hosting, Domain Registration, SSL Certificates, and any other related services.

2. Services

Maulihoster provides web hosting and related internet services. We reserve the right to modify, suspend, or discontinue any service (or any feature thereof) at any time, with or without notice.

2.1 Service Availability

While we strive for 99.99% uptime, we do not guarantee uninterrupted service. Scheduled maintenance, hardware failures, or events beyond our control may cause temporary service interruptions.

2.2 Service Setup

Hosting accounts are typically activated within 24 hours of payment confirmation. Domain registrations are processed in real-time. Delays may occur for orders requiring manual verification.

3. Account Responsibilities

You are solely responsible for all activities that occur under your hosting account. This includes:

• Maintaining the confidentiality of your account credentials (username, password, API keys).
• Ensuring that all information provided during registration is accurate, current, and complete.
• All content hosted on your account, including websites, emails, databases, and files.
• Promptly notifying us at care@maulihoster.in of any unauthorized use or security breach.
• Complying with all applicable local, state, national, and international laws.

4. Payments & Billing

4.1 Payment Methods

We accept the following payment methods:

• Credit/Debit Cards (Visa, Mastercard, American Express)
• PayPal
• Google Pay & Stripe
• UPI (for Indian customers)
• Bank Transfer (for annual plans above ₹5,000)

4.2 Billing Cycle

Hosting services are billed on a recurring basis (monthly, quarterly, semi-annually, or annually) as selected at the time of purchase. Invoices are generated 7 days before the due date.

4.3 Late Payments

If payment is not received by the due date:

• Day 1-3: Reminder emails sent. Services remain active.
• Day 4-7: A late fee of 5% may be applied. Services remain active.
• Day 8+: Services may be suspended until payment is received.
• Day 30+: Accounts may be terminated, and all data permanently deleted.

4.4 Price Changes

We reserve the right to change our prices at any time. Existing customers will be notified at least 30 days before any price increase takes effect. Price changes do not apply to prepaid terms already paid for.

4.5 Taxes

All prices are exclusive of applicable taxes (including GST for Indian customers). Taxes will be added at checkout where applicable.

5. 7-Day Refund Policy

5.1 Eligibility for Refund

To be eligible for a refund under our 7-day policy, the following conditions must be met:

• The refund request must be made within 7 calendar days of the initial purchase date.
• This is your first purchase of the specific hosting plan (renewals are not eligible).
• Your account must not have violated our Acceptable Use Policy or Prohibited Activities list.
• You must not have consumed more than 20% of your allocated resources (bandwidth, storage) within the refund period.
• The refund request must be submitted via a support ticket from your client area or by emailing care@maulihoster.in.

5.2 What Is Refundable

5.3 How to Request a Refund

Requesting a refund is simple. Follow these steps:

5.4 Processing Time

Once your refund request is approved:

• Credit/Debit Cards: 5-10 business days (depends on your bank)
• PayPal: 3-5 business days
• UPI / Google Pay: 2-3 business days
• Bank Transfer: 7-10 business days

6. Cancellation

6.1 Cancellation by Customer

You may cancel your hosting account at any time from your client area. Cancellation requests must be submitted at least 3 days before your next renewal date to avoid being charged.

Upon cancellation:

• Your account will remain active until the end of the current billing period.
• No refunds will be issued for the remaining unused portion of the billing period (except within the 7-day refund window).
• All data will be permanently deleted 30 days after the cancellation date.

6.2 Cancellation by Maulihoster

We reserve the right to cancel or suspend any account at any time for:

• Violation of these Terms & Conditions or our Acceptable Use Policy.
• Non-payment of fees.
• Fraudulent or illegal activity.
• Abuse of server resources affecting other customers.

7. Acceptable Use

You agree to use Maulihoster's services only for lawful purposes. You are responsible for ensuring that your use of our services complies with all applicable laws and regulations.

7.1 Allowed Usage

• Hosting personal, business, or e-commerce websites.
• Running web applications (WordPress, Joomla, Drupal, etc.).
• Sending transactional emails (order confirmations, password resets).
• Reselling hosting services to your clients (Reseller plans only).

8. Prohibited Activities

The following activities are strictly prohibited and may result in immediate account termination without refund:

• Illegal Content: Hosting or distributing any material that violates local, national, or international law.
• Spam: Sending unsolicited bulk emails (spam) from our servers.
• Phishing/Fraud: Hosting phishing pages, fake login forms, or fraudulent websites.
• Malware: Distributing viruses, trojans, ransomware, or any malicious software.
• Cryptocurrency Mining: Using our servers for crypto mining activities.
• Torrents / P2P: Running torrent trackers, seedboxes, or P2P file sharing.
• Resource Abuse: Using excessive CPU, RAM, or bandwidth that affects other customers.
• Proxy / VPN: Running public proxies, VPNs, or anonymizers.
• Adult Content: Hosting pornographic or adult-oriented material.
• Hate Speech: Content that promotes violence or discrimination against any group.
• Copyright Infringement: Hosting pirated software, movies, music, or other copyrighted material.
• DDoS / Attacks: Launching denial-of-service attacks or network scanning.
• Fake Hosting: Reselling free hosting as paid, or providing unlimited resources beyond your plan limits.

9. Uptime & Backups

9.1 Uptime Guarantee

We strive to maintain a 99.99% uptime guarantee. If our uptime falls below 99.99% in any given month, you may be eligible for a pro-rata credit on your next invoice.

Uptime does not include scheduled maintenance windows (which we announce in advance) or events beyond our reasonable control (force majeure, DDoS attacks, etc.).

9.2 Backups

We perform free weekly backups of all hosting accounts. However:

• Backups are provided as a courtesy and are not guaranteed.
• You are responsible for maintaining your own backups of all critical data.
• Backup restoration may incur a fee for accounts suspended due to policy violations.
• We are not liable for any data loss, regardless of backup availability.

10. Limitation of Liability

To the maximum extent permitted by law, Maulihoster shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, data, or business opportunities.
• Service interruptions or downtime.
• Unauthorized access to your account or data.
• Errors, omissions, or inaccuracies in our services.
• Third-party actions or content.

Our total liability for any claim arising from your use of our services shall not exceed the total amount paid by you to Maulihoster in the 12 months preceding the claim.

11. Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including but not limited to:

• Breach of these Terms & Conditions.
• Non-payment of fees.
• Fraudulent or illegal activity.
• Abuse of our services or infrastructure.
• Requests by law enforcement or government agencies.

Upon termination, your right to use our services will immediately cease. All data associated with your account may be permanently deleted. No refunds will be issued for terminated accounts (except where required by law).

12. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. When we make changes, we will:

• Update the "Last Updated" date at the top of this page.
• Notify active customers via email at least 15 days before changes take effect.
• Post the updated terms on this page.

Your continued use of our services after the effective date constitutes acceptance of the revised terms. If you do not agree with the changes, you may cancel your account before the effective date.

13. Contact Us

If you have any questions about these Terms & Conditions or our 7-day refund policy, please contact us:

Maulihoster
Mumbai, Maharashtra, India
Email: care@maulihoster.in
Phone: 02269718680 (10 AM - 6 PM IST)